How payouts work

1. Sellers set up payments with Stripe. Each seller has their own Stripe account, and we never hold anyone's money.
2. The buyer pays at checkout straight into the seller's account. Our fee of 7% of the card price is taken by Stripe at that moment. Stripe's card fee comes out of the seller's account.
3. The money waits in the seller's account, not paid out to the bank yet.
4. The seller ships with tracking, and marks it delivered.
5. The money is paid out when the buyer confirms delivery, or 3 days after delivery if nobody reports a problem.
6. New sellers wait 4 more days for each payout until they have 20 completed sales. New sellers also have a trust limit on how much can be up for sale or waiting for payout at once: $1,000, plus $500 for each completed sale.
7. A problem report or a card dispute stops the payout. Our team looks at the photos, tracking and messages, then refunds the buyer from the seller's account or pays the seller.
8. A full refund returns our fee too.